Refund Policy
Thank you for shopping with Print Fix Masters. We want you to be completely satisfied with your purchase, and we are committed to providing high-quality services and excellent customer support. However, if you are not satisfied with your purchase, we offer the following refund policy:
1. General Refund Policy
We offer refunds on certain products and services under the following conditions:
- • Eligibility for a Refund: To be eligible for a refund, you must contact us within 7 days of receiving the product or service. The product must be in its original condition and packaging.
- • Non-refundable Items: Some products or services are non-refundable. These include, but are not limited to:
- - Special order items that cannot be restocked or resold
- - Used or damaged products that are not in resellable condition (except if defective)
2. Return Process
If you wish to request a refund or return an item, please follow the steps below:
- • Contact Us: To initiate the return process, please contact us at [your email] or call [your phone number]. Provide your order number and reason for the return.
- • Return Authorization: In some cases, you may be asked to obtain a Return Authorization (RA) number before returning the item. Returns without an RA number may not be accepted.
- • Shipping Instructions: If your return is approved, we will provide instructions for shipping the item back to us. Return shipping costs are the customer's responsibility unless the product was defective or the return was due to our error.
- • Restocking Fee: A restocking fee of 20% may apply to returned items depending on their condition.
- • Refund Processing: Once the returned item is received and inspected, we will process your refund. Please allow 7–10 business days for the refund to appear in your account.
3. Damaged or Defective Products
If you receive a damaged or defective product, we apologize for the inconvenience. Please follow these steps:
- • Notify Us: Contact us within 7 days of receiving the product. Include photos of the damage and your order number in the email or phone call.
- • Return Instructions: We will provide return instructions and cover return shipping costs. We may offer a replacement or a full refund, depending on product availability.
- • Inspection: Once received and inspected, we will issue a refund or send a replacement as per your preference. If a replacement is not available, a full refund will be issued.
4. Services
If you're not satisfied with a service provided by Print Fix Masters, please contact us within 7 days of receiving the service. We will assess the issue and may offer a full or partial refund depending on the situation.
Services Not Eligible for Refunds: Services that have already been rendered or fulfilled according to the original agreement are not eligible for refunds.
5. Refund Method
Refunds will be processed using the original payment method:
- • Credit/Debit Card: Refunds will be returned to the original card used. Please allow 5–10 business days for it to reflect in your account.
- • PayPal or Other Platforms: Refunds made via PayPal or other platforms will be sent back to the original payment account.
6. Exchanges
If you would like to exchange a product (such as for a different model), please follow the return process. You may request a refund and place a new order, or request a direct exchange (subject to availability).
7. Exceptions
Certain products and services are non-refundable, including but not limited to:
- • Opened or used products, unless defective
- • Digital or downloadable content
- • Gift cards or prepaid services
- • Final sale or clearance items
Please review product descriptions and our terms carefully before purchasing to ensure they meet your requirements.
8. Customer Support
If you have questions or concerns about your purchase, return, or refund, please contact us:
- Print Fix Masters
- Address: 10880 Wilshire Boulevard Los Angeles CA 90024
- Email: support@printfixmasters.com
